Help

Shipping & Delivery
Q: Do you offer international shipping?

Yes, we ship worldwide using carriers like USPS, UPS, FedEx, and DHL. Shipping costs and delivery times depend on location, order size, and carrier. You’ll receive a tracking number to monitor your shipment.

Q: Are customs duties included?

No, import taxes and customs fees are the buyer’s responsibility.

Q: How can I contact you for shipping inquiries?

Email inquiry@industriaxplc.com or WhatsApp/phone +86 18059251527.

Ordering & Product Support
Q: How do I place an order?

Contact our sales team via email or WhatsApp/phone. We will confirm part availability and specifications to ensure you get the correct components.

Q: Can you supply discontinued or hard-to-find parts?

Yes, our global sourcing team locates legacy and discontinued components to keep your systems operational.

Q: Can I get technical guidance?

Yes, we provide advice on part compatibility, installation, and usage as needed.

Returns & Refunds
Q: What is your return policy?

Eligible in-stock items can be returned within 30 days. Products must be unused, unopened, and in original packaging. Customized or discontinued items are non-refundable.

Q: How do I initiate a return?

Contact inquiry@industriaxplc.com with your order number and reason for return. Instructions will be provided.

Q: When will I receive a refund?

Refunds are issued to the original payment method within 5–10 business days after inspection.

Quality & Support
Q: Are your products genuine and reliable?

Yes, all components meet or exceed OEM standards to ensure consistent performance.

Q: How can I get urgent support?

Our 24/7 support team is available via email or WhatsApp/phone for emergency inquiries.

Q: What makes AutoOilTech Limited different from other suppliers?

We combine fast delivery, verified replacements, global sourcing, and expert support to minimize downtime and extend equipment life.